faq

products
shipping & returns
orders
misc.
Afterpay

Are your products vegan?

Yes, 100%. Our products are always formulated without any animal-derived ingredients. We are proudly registered with The Vegan Society.

Are your products cruelty-free?

Yes, we are proud to be cruelty-free! We never test our products or ingredients on animals, nor do we partner with any factories that do. We’re also certified cruelty-free by PETA.

How are glowoasis’s products tested?

Our ingredients and formulas are dermatologist-tested and approved and evaluated by third-party, independent GMP or ISO-certified cosmetic labs. This ensures all products are safe, effective, and clean.

What skin types are glowoasis products suitable for?

All skin types! We use only clean, gentle, yet effective ingredients in our formulas that are dermatologist-tested and safe for all.

Can I use glowoasis products if I have sensitive skin?

If you have sensitive skin or any known allergies, it’s always a great first step to consult with your doctor before you begin using any new product. To make sure our products are right for you, you can also read the full ingredient list located on its product page. 

Do glowoasis products contain fragrances?

We offer a variety of products formulated without fragrances, as well as some made with *HICC-free fragrances. While fragrances can often irritate the skin, *HICC-free fragrances are safe for those with sensitive skin. glowoasis is a gentler skincare option suitable for all skin types.

Experience the fresh, floral scent of the probiotics + prickly pear collection, or go fragrance-free with our probiotics + murumuru collection and refreshing eye cream.

*Hydroxyisohexyl 3-Cyclohexene Carboxaldehyde (HICC), a synthetic fragrance ingredient known for its high risk of contact allergies, banned in EU and KR.

Where can I find ingredient lists for each product?

We strive to always be upfront and honest with our customers, which is why we offer full ingredient transparency. You can find our ingredient lists, including the breakdown of any complex ingredients, on our product pages and packaging.

Do you use parabens and phenoxyethanol in your products?

No. We never have and never will. We’re committed to using only clean, non-toxic ingredients in all our formulas.

What are probiotics?

Probiotics are the ‘good bacteria’ that help keep your skin’s microbiome in balance and your immune system strong. They’re known to enhance skin elasticity, boost moisture absorption and improve hydration, all while protecting the skin from environmental damage and warding off signs of aging like fine lines. With vegan probiotic skincare, you can experience overall younger, healthier-looking skin.

What's the difference between regular probiotics & vegan probiotics?

While both regular probiotics and vegan probiotics are produced through the process of fermentation, vegan probiotics are only created from vegan sources. Regular probiotics are mostly dairy-based, making them more likely to cause irritation and allergies, much like dairy does. Vegan probiotics are more effective given the reduced risk. They are also generally safer than regular probiotics, as animal-derived ingredients typically contain unwanted additives.

How are glowoasis products different from those of other beauty brands?

All glowoasis products are created with our proprietary vegan probiotics. Sourced from napa cabbage through agroextraction, vegan probiotics balance, strengthen, and protect your microbiome for healthy skin. 

We use liposome technology, so our vegan probiotics can absorb deeper into the skin for maximum effect. We’re all about clean skincare that truly cares and high-quality, certified-vegan formulas you can always trust.

Are your products suitable for ages 65 and over?

Of course! Our vegan probiotic skincare products are safe and effective for ALL ages. Packed with powerful antioxidants and 100% clean, vegan ingredients, our products protect the skin from free radical damage and fight off the visible signs of aging for healthy-looking skin at every age.

Are your products safe to use while pregnant and/or nursing?

Our products are formulated with ingredients considered safe for use while pregnant and/or nursing. Though, as with any new skincare product, we recommend consulting with your doctor before using it.

When is the next product launching?

We're always working on something new behind the scenes! Subscribe to our email list or follow our social media accounts to stay up-to-date on glowoasis.

What is the expiration date after opening my product?

On each product, locate the period after opening (PAO) symbol. This will specify the time frame the product can be used after opening. Generally, we recommend using our products within 12 months after opening. 

What order should I apply your products in?

In general, our products should be applied in order from lightest texture to heaviest. Please visit each product’s page for more specific instructions.

Will my product melt/dry/freeze etc.?

If the product is exposed to excessive heat or cold temperatures, it may affect the product’s texture, but it will not impact product efficacy. Your product will still deliver the results you love. 

Why is my dropper not working properly for glowshot?

This type of dropper typically works best when the pipette, or glass part of the dropper, is emptied first and then squeezed while dropping it back into the bottle. 

Release the dropper once it’s fully inserted, allowing it to refill.

Why am I having difficulty scooping out my glowburst moisturizer?

Due to glowburst’s unique transformative gel texture, this moisturizer may be slippery during application. We recommend scooping out glowburst with clean, dry fingers to get more product out of the container. 

Where can I find how-to-use instructions for each product?

We include how-to-use instructions on each of our product pages, as well as our packaging. Please follow these instructions for the best results.

When will my order ship?

Orders with standard shipping will typically be fulfilled and shipped within 24-48 hours (Monday through Friday, excluding holidays). Once shipped, you will receive an email with tracking information for the estimated delivery date.

What is your return policy?

If you are not satisfied with your purchase for any reason, we’ve got you covered. We offer a full refund for online orders within 30 days of delivery. Products must have been purchased through our online store. Please note, all e-gift card purchases are final.

How do I start a return?

We are dedicated to providing our customers with clean, effective vegan skincare they can trust. However, if you’re unsatisfied with your order for any reason, please email us at CS@glowoasis.com with your order number and zip code.

We’ll gladly offer an exchange or refund on new and/or gently-used products returned within 30 days of purchase from glowoasis.com.

There is no restocking fee, and we can provide you with a prepaid label upon request.

Do I need to pay to ship a return?

All returns within the U.S. are free. Once your return is authorized, you’ll receive an email with step-by-step instructions and a prepaid UPS shipping label. If you choose to return your glowoasis product through your own preferred shipping method, you must indicate so and pay any applicable additional charges. You must pay any taxes, customs, and fees incurred regarding your order.

When will I receive my refund?

Returns take about two weeks to process, including transit time to our warehouse. Once processed, your refund will be initiated, and we’ll notify you via email.

Where does glowoasis ship from?

We ship from our warehouse located in South Plainfield, NJ

What payment methods do you accept?

We accept all major credit cards, including Visa, American Express, Mastercard, and Discover. You can also use Paypal, Afterpay, and Shop Pay to shop now and pay later in interest-free installments.

What is Shop Pay?

Shop Pay is an online checkout service offered by our commerce platform, Shopify. It lets customers securely save their email address, shipping and billing information, and credit card details at checkout, and then auto-fills those checkout fields on return visits. Shop Pay provides a faster, more seamless checkout experience & is one of the payment methods we use at glowoasis. For more information, please visit Shop Pay’s website here.

Can I use more than one promo code?

You cannot use more than one promo code at a time per order. 

How can I check the status of my order?

Once your order has shipped, you'll get an email within 24 hours from hello@glowoasis.com with the tracking information. Please note that it can take up to 48 hours for the tracking to update. You can also check your order status in the orders section of your account page at any time to stay updated.

I need to cancel or edit my order. How do I do this?

Unfortunately, we cannot make any changes to your glowoasis order once it’s placed. This includes adding or removing items, changing the shipping method, or canceling it entirely. If you need help with an order that has already been placed, please reach out to us immediately at cs@glowoasis.com.

Help! There’s something wrong with my order.

If your glowoasis package arrives with any missing, incorrect, or damaged items, email us right away at cs@glowoasis.com, so we can best assist. Please be sure to include photos of your packing slip and any damage. Thank you for your patience.

Do you offer glowoasis e-gift cards?

Yes! We offer glowoasis e-gift cards ranging in value from $25, $50, $75, and $100. Simply purchase the e-gift card for the amount of your choice and place your order. Shortly after your order is received, you will receive an email with your unique code and redemption instructions. If you’re gifting this e-gift card to someone, share the code with them directly and/or forward the email.

How do I leave a product review?

We’d love to hear your feedback! To leave a review, kindly go to the product page of the item you wish to review and scroll to the bottom. In the right corner, you’ll see a button that reads “leave a review.” Click that button to get started.

If you placed your order on glowoasis.com, you’ll receive an email to leave a review 14 days after your purchase.

I work for a magazine or publication. Who can I talk to about products and brand news?

Please send all PR requests to us at pr@glowoasis.com. We’d love to chat!

I’m an influencer and I’d like to collaborate.

We love collaborating with new influencers! Please reach out to us directly at hello@glowoasis.com.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, please visit Afterpay’s website here.

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them with four easy payments made every 2 weeks — always interest-free! It is one of our payment methods for our customers.

How do I use Afterpay?

Simply shop online and add the product(s) you’d like to purchase to your cart. At checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details before finalizing their payment. Returning customers can simply log in to their Afterpay account to make a purchase.

Please note that all items in your cart must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Afterpay?

Afterpay can only be applied to glowoasis purchases made through our website. Amazon does not accept Afterpay.

When will my items be delivered if I use Afterpay?

All Afterpay orders are delivered as per our standard shipping time frame. Visit our shipping page for more information by clicking here.

How does the payment schedule work with Afterpay?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Is there a limit to how much I can spend on a single transaction?

Yes, there are transaction value limits for purchases made on glowoasis.com with Afterpay. For more information, please contact Afterpay customer support at info@afterpay.com.

What products are not eligible for purchase using Afterpay?

Afterpay cannot be used on e-gift card purchases. If you are purchasing e-gift cards along with Afterpay-eligible products, you will need to place two separate orders.

Where can I find common questions about Afterpay’s payments?

Check out the FAQs on Afterpay’s website here.

How do I return or exchange an item purchased using Afterpay?

You can return your Afterpay purchase to us by mail for a refund. Please check that your return or exchange meets our Return Policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

For any concerns regarding your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. 

In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and charge the remaining amount to your third payment.

What if I can’t pay an Afterpay installment?

If funds are not available or you cannot make your payment when it’s due, late fees may apply.  Click here for complete terms.

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