shipping & returns
We want you to find your glow with our products, but if you are not satisfied with your purchase for any reason, we’ve got you covered!
We offer a full refund for online orders within 30 days of delivery. Products must have been purchased through our online store. Please note, all gift cards and free gifts are final sale.
How do I start a return?
We are dedicated to providing our customers with clean, effective vegan skincare they can trust.
However, if you’re unsatisfied with your order for any reason, please email us at CS@glowoasis.com with your order number and zip code.
We’ll gladly offer an exchange or refund on new and/or gently-used products returned within 30 days of purchase from glowoasis.com. There is no restocking fee, and we can provide you with a prepaid label upon request.
Do I need to pay to ship a return?
All returns within the US are FREE! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
If you choose to return your glowoasis product by another service other than our standard return service, you must indicate so and pay any applicable additional charges. You must pay any taxes, customs, and fees incurred regarding your order.
When will I receive my refund?
Returns take about two weeks to process - including transit time to our warehouse. Once processed, your refund will be initiated, and we’ll notify you via email.
Orders are processed Monday through Friday (excluding holidays), so if you place one on those days, it should generally ship within 24-48 hours.
We ship with UPS and USPS (DHL for international orders), so if you're in the U.S., your items should get to you about 3-5 business days after shipping. Standard international shipping usually takes about 1-3 weeks.