shipping & returns
We want you to find your glow with our products, but if you are not satisfied with your purchase for any reason, we’ve got you covered!
We offer a full refund for online orders within 30 days of delivery. Products must have been purchased through our online store. Please note, all gift cards and free gifts are final sale.
How do I start a return?
To start a return, just head over here.
All you'll need is your order number and the shipping zip code from the original order to get started. If you don't know your order number, you can usually locate the number by searching for your order confirmation email in your inbox. If you are still not able to find it, you can contact us at firstname.lastname@example.org
Do I need to pay to ship a return?
All returns within the US are FREE! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
If you choose to return your glowoasis product by another service other than our standard return service, you must indicate so and pay any applicable additional charges. You must pay any taxes, customs, and fees incurred regarding your order.
When will I receive my refund?
Returns take about two weeks to process - including transit time to our warehouse. Once processed, your refund will be initiated, and we’ll notify you via email.
Orders are processed Monday through Friday (excluding holidays), so if you place one on those days, it should generally ship within 24-48 hours.
We ship with UPS and USPS (DHL for international orders), so if you're in the U.S., your items should get to you about 3-5 business days after shipping. Standard international shipping usually takes about 1-3 weeks.